Refund policy

We are committed to offering high-quality books and resources that support spiritual growth, prayer, and personal development.

Please read this policy carefully before completing your purchase.

1. Physical books (hard copies)

1.1. All sales are final

All sales of printed books, journals, and any other physical publications are final.

We do not offer refunds, returns, or exchanges for:

  • Change of mind
  • Dissatisfaction with the content
  • Incorrect purchases
  • Duplicate purchases
  • Delayed shipping caused by the courier

This policy helps ensure that every customer receives a new and unused product.

1.2. Damaged or defective items

A replacement will be issued if your book arrives:

  • Damaged during shipping
  • Misprinted
  • With a manufacturing defect

To request a replacement, you must:

  1. Email momsinfaith21@gmail.com within 7 days of delivery
  2. Include your order number
  3. Attach clear photos of:
    • The damaged area
    • The packaging
    • The full product

If the damage or defect is confirmed, a replacement will be sent at no additional cost.

We do not provide refunds for damaged or defective items, only replacements.

Damage caused by customer handling, water, misuse, or normal wear and tear is not eligible for replacement.

1.3. Lost or missing orders

If your order does not arrive within the expected delivery timeframe:

  • Please contact us within 14 days after the estimated delivery date
  • We will investigate the matter with the courier
  • If the parcel is confirmed as lost, we will arrange for your order to be reshipped at no additional cost

1.4. Incorrect or incomplete addresses

Please make sure that your delivery information is correct before completing your purchase.

If an order is returned to us because an incorrect or incomplete address was provided by the customer:

  • The customer will be responsible for the reshipping fee
  • No refunds will be issued for delays caused by incorrect or incomplete address information

2. Shipping and delivery

  • Shipping fees are non-refundable
  • Once an order has been dispatched, we cannot modify or cancel it
  • Delivery delays caused by couriers or circumstances outside of our control are not the responsibility of MomsInFaith
  • Hardcopy books are currently available for delivery within South Africa only
  • International shipping for physical books is not currently available

3. Contact information

If you have any questions about your order, a damaged item, shipping, or any other support enquiry, please contact us:

Email: momsinfaith21@gmail.com

Response time: Please allow up to 72 hours for a response.

We appreciate your patience and understanding, and we are always happy to assist where we can.